Last updated: 07.08.2026
This Privacy Policy explains how Malendo Property (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you use our websites (including http://www.firenest.ru/), enquiry forms, messaging channels, and related property services (together, the “Services”).
If you do not agree with this Policy, please do not use the Services. Questions: info@malendo-property.com.
1. Who we are
Malendo Property is a real-estate advisory operating in Phuket, Thailand. We help clients rent, buy, sell, and manage property in Thailand, and we publish property listings and related content online.
Contact: info@malendo-property.com · +66 88 835 7304 · Phuket, Thailand
2. Information we collect
2.1 Information you give us
- Identity and contact details (name, email, phone, messenger IDs, nationality/residency if you share them)
- Enquiry details (budget, preferred areas, property type, ownership questions, move-in dates)
- Property owner details when you list or ask us to sell/rent a property
- Messages, call notes, and documents you voluntarily send for a transaction
- Account or newsletter details if you subscribe
2.2 Information collected automatically
- Device and usage data (IP address, browser type, pages viewed, referring URL, approximate location derived from IP)
- Cookies and similar technologies (see section 7)
2.3 Information from other sources
- Public records and listing portals
- Developers, landlords, co-brokers, and partners involved in a deal you request
- Analytics and advertising platforms, where enabled
We do not ask for sensitive personal data (for example health or biometric data) as part of ordinary browsing. If a transaction requires identity documents, we process them only as needed for that purpose and under applicable law.
3. Why we use your information
- To respond to enquiries and provide property matching, viewings, valuations, and advisory services
- To prepare offers, contracts support, and introductions to lawyers, banks, or other professionals you request
- To operate, secure, and improve the website and listings
- To send service messages and, with your consent or as allowed by law, marketing updates you can opt out of
- To prevent fraud, abuse, and security incidents
- To comply with legal obligations
4. Legal bases (EEA/UK visitors)
Where GDPR/UK GDPR applies, we rely on one or more of: performance of a contract or steps prior to a contract; legitimate interests (running and improving a property business, securing our Services); consent (where required, e.g. certain cookies/marketing); and legal obligation.
5. When we share information
We share personal information only as needed:
- With landlords, buyers/sellers, developers, or co-brokers involved in your request
- With service providers (hosting, email, CRM, analytics, messaging tools) under confidentiality obligations
- With professional advisers (legal, accounting) when relevant to a transaction
- With authorities when required by law
- In connection with a business transfer (merger, acquisition), subject to appropriate safeguards
We do not sell your personal information.
6. International transfers
Our team and providers may process data in Thailand and other countries. Where required, we use appropriate safeguards for cross-border transfers.
7. Cookies
We use cookies and similar technologies to keep the site working, remember preferences, measure traffic, and (if enabled) support marketing. You can control cookies in your browser settings. Blocking some cookies may limit site features.
8. Retention
We keep personal information only as long as needed for the purposes above, including to maintain client files, resolve disputes, and meet legal/accounting requirements. Enquiry data that does not become a client matter is typically retained for a shorter period and then deleted or anonymised.
9. Security
We use organisational and technical measures appropriate to the nature of the data. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to withdraw consent, and to lodge a complaint with a supervisory authority. To exercise rights, email info@malendo-property.com. We may need to verify your identity before responding.
11. Children
The Services are not directed to children under 16. We do not knowingly collect personal information from children.
12. Third-party links
Our site may link to third-party websites or portals. Their privacy practices are their own; please review their policies.
13. Changes
We may update this Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you accept the revised Policy.
14. Contact
Malendo Property
Phuket, Thailand
info@malendo-property.com
+66 88 835 7304